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Go to ENCO Support Tracker Portal (See guide)

(248) 827-4440

For non-emergency technical issues, ENCO's Support staff is available from 9:30am to 5:30pm Eastern Time, Monday through Friday. ENCO's office is closed on weekends and most major US business holidays. If you are curious about whether we will be open on a given holiday, feel free to login to our Support Portal for updates.

Our receptionist may try to inquire about the nature of your call to attempt to direct you to the Support Technician that best matches your needs, but this is simply triage and in no way an effort to "screen" calls. For major planned activities with your system that may require technical support, we encourage you to make an appointment in advance to secure the availability of a technician during the time you have in mind. On rare occasions, our Support staff may be occupied at the time of a call and our receptionist may have to direct you to voice mail, but we endeavor to respond to all Support voice mails immediately and in the order they arrive.

Emergency technical support is available 24 hours a day, year round. Normal response time on emergency pages is 5-10 minutes. Our regular phone service will prompt you to leave us a detailed message of your emergency with current contact information and a Support Technician will be paged, review your message and contact you directly.

To reach ENCO Support by telephone, call (248) 827-4440.